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  • What is iolace trying to solve?
    To increase the visibility and control of industrial operations, at a fraction of a cost through real-time cloud automation solution.
  • How is this different with conventional SCADA systems with portforwarding capabilities?
    Iolace is much more secured and robust. Data will be stored in our secured datacenters instead of your PLC or SCADA software. Unlike conventional SCADA systems, iolace provide data analytical tools. Iolace also will provide our users the greatest and latest software. Also, since our datacenter will host your data, rest assured that your PLC will not be overloaded with simultaneous connections from clients.
  • How secure is my data and data storage?
    Data protection and security is utmost important for us. Your data is safely secured and stored by password protected datacenter in Europe (Paris and Amsterdam). Our cloud engine and gateway is designed to prevent direct external access into the gateway. Moreover, your data is transferred via HTTPS connection to and from the cloud. No major changes is required in your security policies and infrastructure. All data is encrypted before transfer and data storage requires authentication before granting access.
  • What happens if there is no internet to iolace Gateway?
    Your data will be stored in iolace Gateway up to 30 days. Whenever there is an internet connection, we will automatically sync your backed-up data to our cloud.
  • Will I lose my backup data if there is no power?
    No, your data is securely stored and encrypted in iolace gateway even if there is a power loss.
  • Will I be able to collect data if there is a power loss?
    No.
  • What is the maximum number of I/O can we connect to your cloud?
    10,000 I/O’s. However, we will charge according to the number of I/O, gateway capacity needed and size of the panel.
  • What is the latency?
    Ideally, with a stable internet connection, the latency between signals will be 1 second.
  • What is the data sampling frequency?
    We sample each data and store into our cloud at a second resolution.
  • Can I have a faster sampling rate?
    Yes. With sampling rate down 50ms.
  • How much data can I store in your cloud?
    Unlimited.
  • How long will my data be retained?
    Your data will be retained as long as you are subscribed to iolace cloud service. However, your data will be permanently removed, 1 month after the expiry date of the subscription.
  • Can I export my data?
    Yes. Simply select the date and time range you want, along with the sensors, generate and download.
  • How many users can I register?
    Unlimited.
  • How many users can access iolace at the same time?
    Unlimited.
  • What is your warranty?
    Hardware warranty of 1 year. Unlimited software warranty.
  • Can I access via mobile?
    You can access anywhere anytime via a web browser.
  • What does iolace means?
    I/O stands for device or sensor Input/output, lace stands for the fabric that connects all the I/O.
  • Which cloud service do you use?
    Iolace is programmed from the ground up to meet our technical and cost requirements. However, we use cloud services such as Google Firebase, Google Cloud, Microsoft Azure and AWS as our infrastructure backbone.
  • Which hardware do you use?
    We used tested products from various partners such as Beckhoff, SIEMENS, and Schneider. Let us know if you have preferred hardware brand.
  • Do you have a demo where I can access?
    We have only demo units right now. However, we are working on a public accessible demo. Let us know and we can arrange for a demo with you.
  • Do you sell sensors?
    No. We know plenty of partners that does.
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